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Job Details: Customer Success Manager

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Customer Success Manager
Operations
Reston (VA)
At Expereo, opportunity begins with the ability to make an impact from day one. You are not simply filling a job description, you are adding your own uniqueness to our culture and enhancing it. Our mission is to provide true value for our customers, and to ensure that Expereo team members are empowered to be better than they were yesterday. We are a TEAM…We make a DIFFERENCE…WE ARE EXPEREO!

Our customers’ success is directly representing Expereo’s success, and the Customer Success Manager plays a key role in putting this into action. The Customer Success Manager’s job is to make sure our customers are getting the most out of our services. The Customer Success Manager’s must be able to juggle many tasks while keeping customer success top-of-mind. Doing so requires wearing many hats in order to flexibly respond to our customers’ needs.
•Regularly check with our customers about how Expereo services are meeting their needs and whether there are areas for possible improvement.
•Pro-actively review the customer services and offer cost improvements where possible (reduce churn, boost renewal)
•Ensure that the Expereo’s services are fit-for-purpose, offer enhancement or replacements when needed(upsell)
•We love our customers; some TLC is also needed (improve customer satisfaction and health score)
•We are continually innovating our services and platform to improve the customer experience, schedule regular training on Expereo’s Apps, Portal and services.
•You are our customer’s advocate, and it is your responsibility for ensuring that customer feedback is heard.
•Manage the ongoing relationship and respond to our customer request for service expansion, changes and cancellations.
•Find the best solutions to customer complaints
•Make our customers the best references for our new clients
•Other tasks and duties assigned by management
•Undergraduate Degree or equivalent.
•Excellent administrative skills; very accurate, well organized, creative, persistent, quality driven.
•Ability to focus on results and client satisfaction; meeting departmental and company goals.
•Excellent interpersonal skills, including experience in dealing with all levels of management, and different functional departments.
•Able to make informed, educated and timely decisions, under pressure.
•Demonstrated experience in improving and implementing processes.
•Technical skills in Networking and Telecommunication is a plus.
•Advanced MS Excel skill is a plus.
•Demonstrated analytical and organizational skills.
•Creative, Proactive and team worker.

Expereo can only take candidates into consideration who already have a valid working permit and who are based in the United States of America (relocation will not be facilitated).

Our offer:
Expereo offers a competitive renumeration package with additional benefits, and a dynamic, friendly and international working environment.
Expereo is an equal opportunity employer.

Unsolicited 3rd party acquisition is not welcomed.
    
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